Terms & Conditions

​Booking Conditions

• By making a booking at Gilbert’s Gallop, you confirm that you have read and accepted the Terms and Conditions

• Exempt dogs are welcome. Owners must also comply with the additional requirements set by our insurers

• Bookings may be rescheduled up to 8 hours before your appointment time (or less during promotional periods)

• All bookings are non‑refundable. Payments made in error requiring a refund will incur a 4% admin charge

Late Cancellations

• Cancellations cannot be made online. You may request a late cancellation within the restricted period

• If your slot is successfully resold, a booking voucher replacement will be issued

• Refunds or replacements are not available for late arrivals, no‑shows, or cancellations not resold

Arrival & Departure

• Your booked time includes entry and exits through the secure, padlocked parking area

• Please avoid arriving more than 10 minutes early

• Early arrivals must park away from the secure field gate and remain in the car with their dog to avoid disruption

• When leaving, secure the main gates with the padlock and scramble the gate code

• If the next customer is waiting and can quote the correct code, you may leave the gate open for them

Car Park

• The field is located on a working farm and livery yard. Farm cats and dogs may be around the main car park at times.

• Dogs must remain on a lead until safely inside the secure parking area or the field

• Owners are responsible for their vehicles and belongings

• All cars are parked at the owner’s risk, including in the main car park

Secure Field Use

• Your booking includes exclusive use of all secure areas, including the activity and agility equipment (for dog use only).

• Children must always be supervised and not allowed on the agility equipment

• The field is fully fenced with gated access. If you have concerns about suitability on arrival, please call immediately

• The field is natural farmland and may be uneven, slippery, or muddy in wet conditions

• Every reasonable precaution is taken to ensure the safety of visitors. However, we cannot accept responsibility for:

  • Injuries to owners or their dogs from dog behaviours or the use of equipment

  • Damage or loss to personal property

  • Incidents caused by a third party

Activity & Agility Equipment

• All agility equipment and activities at Gilbert’s Gallop are for dog use only and intended for adult dogs.

• Young dogs should avoid agility equipment, as it may affect developing joints and their growth plates

• All equipment is used entirely at the handler’s or owner’s own risk

• Gilbert’s Gallop cannot accept responsibility for accidents or injuries sustained while using any activity equipment

• For safe practice, owners are encouraged to seek professional training advice

• A Risk Assessment for the use of the activities and agility equipment is displayed in the tea shed

• Dogs must not be encouraged to run along or jump on top of agility tunnels — this is unsafe and causes damage

Digging & Boundary Fences

• Please prevent dogs from digging, especially near the boundary fencing

• Any holes dug must be filled in immediately for the safety of other visitors

• Ground conditions and fencing are checked regularly, but if you have any concerns, please report them immediately

• Climbing on or over the fencing or gates is strictly prohibited

Dog Waste & Rubbish

• The field is checked daily for dog mess. However, it is impossible to find all missed messes, particularly in autumn and winter. It would be appreciated if a missed dog mess were picked up to help keep the area clean.

• Do not allow dogs into the field until you are ready to observe their toileting to pick up and bag waste

• Bins are for bagged waste only, including tissues and cigarette butts. Please tie all bags securely

• Take home all other rubbish — party plates, food packaging, bottles, broken toys, etc...

Owner Responsibilities

• At Gilbert’s Gallop, we want every dog and owner to enjoy a safe, healthy and pleasant visit. Responsible owners play an important part in keeping the field clean and reducing the spread of illness.

• We encourage all visitors to take sensible precautions, including routine vaccinations, flea and tick preventatives, and worming treatments.

Poorly Dogs

• Dogs showing signs of coughing, sickness, diarrhoea, or those recently exposed to an infected animal must not attend the booking. Please reschedule your booking or call us for support.

Incident & Accident Reporting

Please report immediately:

• Any accidents or injuries

• Any incidents or accidents involving dogs, people or vehicles

• Any damage to fencing, gates, padlocks or equipment

• A First Aid Kit, Fire Extinguisher, and details of the nearest Veterinary Practice are on show in the tea shed.

• In an emergency, contact Helen immediately - 07714 931918

Future Bookings May Be Declined For:

• Failure to comply with additional conditions for DDA Exempt Breeds (Certificate of Exemption Dogs T&Cs)

• Anyone - including children - being observed or reported standing on the agility equipment

• Consistently leaving late (the secure parking gate must be clear by the end of your booked time)

• Climbing on gates or fencing

• Dogs lose or those chasing farm cats, other dogs or livestock in or around the main car park and surrounding fields