Terms & Conditions

Booking Conditions​​

• It is deemed on booking that you have read and accepted these terms and conditions

• Exempt dog owners must comply with additional conditions as set by our insurers

• Dogs must not enter the field before yourself to ensure all dog waste is picked up and bagged

• Bookings can be rescheduled up to 12 hours (or less if within an offer period) before the booked time

• Bookings are non-refundable and payments made in error requiring a refund will incur a 4% admin charge

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 Late Cancellations​

• Cancellations are not available online. However, you may request a late cancellation within the 12-hour restricted period. If re-sold a voucher code replacement will be issued 

• A refund or replacement will not be given for cancellations, late arrivals or ‘No-Shows’ if not subsequently re-sold​

 

​​Arrival-Departure

• The booked time includes entry and exit through the main padlocked secure parking gate

• Avoid arriving more than 10 minutes before your appointment

• Early arrivals must park away from the secure field gate and wait in the car with their dog to avoid disruption

• Secure the main gate with the padlock and jumble the gate code number when leaving

• If the next customer is waiting and can quote the correct gate code, you may leave the gate open

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Car Park

• Located on a working farm and livery yard. Farm animals may pass through the main car park at times

• Dogs must be kept on the lead until inside the secure field

• Owners are responsible for their vehicles and contents. All cars are parked at their own risk

 

Secure Field

• Bookings include exclusive use of all the secure areas, including the activity and agility equipment, for dog use

• Children must always be supervised and are not allowed on the agility equipment

• Gilbert's Gallop is fully fenced with gated access. However, if unsure of its security or suitability for your dog on arrival, please call immediately

• The field is farmland, therefore uneven. In wet conditions, it may be slippery and/or muddy

• Every precaution is taken for the safety of owners and their pets to minimise risks where possible. However, we cannot take responsibility for injuries to yourself, your dogs, personal property or damage/loss to vehicles when caused by a third party or a dog

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Activity - Agility Equipment

• All agility equipment and activities are provided for dog use only and provided for adult dogs. Young dogs should be at least 8 to 12 months old to avoid damaging their growth plates

• All equipment is used at the handler's or owner's own risk. Gilbert's Gallop cannot be held responsible for accidents or injuries sustained whilst using activity equipment. It is advisable to seek training advice for safe practice to minimise risks. An agility Risk Assessment is provided in the tea shed

• Do not encourage a dog to run along/jump on the top of the agility tunnels, it is not permitted and damaging

 

Digging / Boundary Fences

• Prevent dogs from digging, especially around the boundary fence. Any hole dug must be re-filled for the safety of others

• Ground conditions/boundary fences are checked regularly. However, potential risk should be reported immediately

• Do not climb on or over the fencing or gates

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Dog Waste / Rubbish

• Do not allow dogs into the field before you are ready to watch for toileting

• The field is checked daily for any missed dog waste. However, due to the size of the field, it is problematic

• Please help to keep the field clean by picking up any dog waste found during a visit

• The bins are for bagged waste only, including for tissues and cigarette butts. Please tie the bags.

• All party plates, food packaging, beer bottles and broken toys etc must be taken home

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Poorly Dogs

• Do not bring dogs with symptoms of coughing, sickness, or diarrhoea or are known to have been in contact with an infected animal

• It is deemed that all visiting dogs are vaccinated and wormed

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Incident / Accident reporting

• Please report immediately accidents, incidents or damage to fencing

• A First Aid Kit, Fire Extinguisher and the nearest Veterinary practice are in the tea shed

• In the event of an Emergency phone Helen at 07714 931918

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Future bookings may be declined for -

• Not complying with additional conditions for DDA Exempt breeds Certificate of Exemption Dogs T&C's

• If anyone or a child is observed/reported on the agility equipment

• Consistent Late leavers. The secure parking gate should be clear by the end of the booked time

• Climbing on the gates or fencing

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UK General Data Protection Regulation (GDPR)

• All details stored by Fun 4 All Dog Club - Gilbert's Gallop and Acuity Scheduling or Stripe software is secure and confidential to meet with GDPR. They are not used for any other purpose other than relation to a booking. If you no longer require our services, you may request by email to have all your details removed

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Gilbert's Gallop Phone Spoofing Scam Alert - Update December 2024

It has been reported that our mobile number was 'spoofed' by a scamming network.

Spoofing is when the caller ID has been changed from the caller’s number to a legitimate business or mobile number. This is to fool the recipient that someone you know, or a business is calling you. Their aim is to gain your personal or banking details.

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Action Fraud and our phone provider have been alerted. The advice has been it will only be used by the scammers for a brief period to avoid being detected. Changing our number will not avoid it happening again.

Another alert to be aware of, is the 'missed call scam', when you return these calls, it may connect to a premium charge number.

Do Not Respond if you have a missed call from Gilbert's Gallop. If we have called you, we will call again.

We would not contact you by phone, text or WhatsApp asking you to confirm your banking information or personal details. We will contact you only to pass on the gate code or if there is an issue with a booking appointment.

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Last year 8 out of every 10 people had received a scam call, text or email from many companies including HMRC, British Gas, Amazon plus many other businesses. Keep your details safe, if in doubt - Stop - Think - Act!

See these links of frauds and scams and how to get help:

Number spoofing scams - Ofcom

Mobile phone fraud | Action Fraud

Fixed line fraud | Action Fraud

Phishing | Action Fraud

Protect yourself from fraud and cyber crime | Action Fraud

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