Terms & Conditions

​Booking Conditions

• By making a booking at Gilbert’s Gallop, you confirm that you have read and accepted the Terms and Conditions

• Exempt dogs are welcome. Owners must also comply with the additional requirements set by our insurers

• Bookings may be rescheduled up to 8 hours before your appointment time (or less during promotional periods)

• All bookings are non‑refundable. Payments made in error requiring a refund will incur a 4% admin charge

Late Cancellations

Cancellations cannot be made online. You may request a late cancellation within the restricted period.
If your slot is successfully resold, a booking voucher replacement will be issued.

Refunds or replacements are not available for late arrivals, no‑shows, or cancellations not resold.

Arrival & Departure

Your booked time includes entry and exits through the secure, padlocked parking area.

• Please avoid arriving more than 10 minutes early

• Early arrivals must park away from the secure field gate and remain in the car with their dog to avoid disruption

• When leaving, secure the main gates with the padlock and scramble the gate code

• If the next customer is waiting and can quote the correct code, you may leave the gate open for them

Car Park

The field is located on a working farm and livery yard. Farm cats and dogs may at times be in the main car park.

• Dogs must remain on a lead until safely inside the secure parking area or the field

• Owners are responsible for their vehicles and belongings

• All cars are parked at the owner’s risk, including in the main car park

Secure Field Use

Your booking includes exclusive use of all secure areas, including the activity and agility equipment (for dog use only).

• Children must always be supervised and not allowed on the agility equipment

• The field is fully fenced with gated access. If you have concerns about security or suitability on arrival, please call immediately

• The field is natural farmland and may be uneven, slippery, or muddy in wet conditions

Every reasonable precaution is taken to ensure the safety of visitors. However, we cannot accept responsibility for:

• Injuries to owners or their dogs from dog behaviours or the use of equipment

• Damage or loss to personal property

• Incidents caused by a third party

Activity & Agility Equipment

All agility equipment and activities at Gilbert’s Gallop are for dog use only and intended for adult dogs.

• Young dogs should avoid agility equipment, as it may affect developing joints and growth plates

• All equipment is used entirely at the handler’s or owner’s own risk

• Gilbert’s Gallop cannot accept responsibility for accidents or injuries sustained while using any activity equipment

• For safe practice, owners are encouraged to seek professional training advice

• A Risk Assessment for the use of the activities and agility equipment is in the tea shed

• Dogs must not be encouraged to run along or jump on top of agility tunnels — this is unsafe and causes damage

Digging & Boundary Fences

• Please prevent dogs from digging, especially near the boundary fencing

• Any holes dug must be filled in immediately for the safety of other visitors

• Ground conditions and fencing are checked regularly, but any concerns or risks, please report them immediately

• Climbing on or over the fencing or gates is strictly prohibited

Dog Waste & Rubbish

The field is checked daily for dog mess. However, it is impossible to find all, particularly in autumn and winter. It would be appreciated if a missed dog mess were picked up to help keep the field clean.

• Do not allow dogs into the field until you are ready to observe their toileting to pick up and bag waste

• Bins are for bagged waste only, including tissues and cigarette butts. Please tie all bags securely

• Take home all other rubbish — party plates, food packaging, bottles, broken toys, etc.

Owner Responsibilities

At Gilbert’s Gallop, we want every dog and owner to enjoy a safe, healthy and pleasant visit. Responsible owners play an important part in keeping the field clean and reducing the spread of illness.

We encourage all visitors to take sensible precautions, including routine vaccinations, flea and tick preventatives, and worming treatments.

Poorly Dogs

Dogs showing signs of coughing, sickness, diarrhoea, or those recently exposed to an infected animal must not attend the booking. Please reschedule your booking or call us for support.

Incident & Accident Reporting

Please report immediately:

• Any accidents or injuries

• Any incidents or accidents involving dogs, people or vehicles

• Any damage to fencing, gates, padlocks or equipment

A First Aid Kit, Fire Extinguisher, and details of the nearest Veterinary Practice are on show in the tea shed.

In an emergency, please contact Helen immediately on 07714 931918

Future Bookings May Be Declined For:

• Failure to comply with additional conditions for DDA Exempt Breeds (Certificate of Exemption Dogs T&Cs)

• Anyone - including children - being observed or reported standing on the agility equipment

• Consistently leaving late (the secure parking gate must be clear by the end of your booked time)

• Climbing on gates or fencing

• Dogs lose or those chasing farm cats, dogs or livestock in or surrounding areas near the main car park