Gilberts Gallop Terms and Conditions
Booking a session will be deemed that you have read and agreed to abide by these Terms & Conditions.
When booking, please note you will only show the available times for the service you have selected. Your booking can be rescheduled up to 24 hours beforehand via the confirmation email, sent at the time of booking, however, we do not offer refunds.
Any booking payments made in error that require a refund will incur a 2.5% admin charge, on the amount of your booking error.
A one household booking is for all the dogs you own and that live in your household.
Private customers are welcome to bring more than five dogs, however we require supporting documentation of ownership to minimise abuse of the terms.
Please email to firstname.lastname@example.org with copies of either their microchip registration or recent vaccinations record in your name.
Dog Walking and Home Boarding businesses are welcome to purchase any booking, up to a maximum of five dogs per booking.
All bookings are valid for 1 year from the date of purchase and must be taken within this period.
UK General Data Protection Regulation (GDPR)
All details held on the booking system are secure and confidential and meet GDPR regulations. All contact details used in the booking processes of Fun 4 All Dog Club is securely stored and not used for any other purpose. Financial details are not stored within the system. If you no longer require our services and wish to have your details removed, please email your request to email@example.com
Misuse of the Booking System
Visits are subject to spot checks to ensure that no abuse of the booking system has taken place. If you make a one household booking instead of two or three household bookings, bringing more than five dogs without verifying ownership or not adhering to the current government CoVid 19 guidelines, will lead to being asked to leave and all future bookings declined, with all monies paid forfeit.
Dog Walking and Home Boarding Business users bringing more than five dogs will be asked to leave and future bookings declined, with any monies paid forfeit.
Rescheduling Bookings and Late Cancellations
Cancellations are not permitted as you may reschedule bookings up to 24 hours before the booking time. However, you may request a late cancellation be posted on our Facebook page and should the booking be successfully scheduled by another customer, a replacement will be issued, avoiding the loss of your booking. All bookings are valid for a maximum of 1 year after the booking date.
Gilbert's Gallop field is located on a working livestock farm and livery yard. Horse riders or farm dogs may be in the lane leading up to and around the car parking area, when you arrive.
The secure parking space is located behind the green covered gate with the coded padlock. This will enable you to get your dogs safely from the car without the use of dog leads and enter the field directly via the small gate at the front of the parking space.
If you use the secure parking space, you must leave this parking area by the end of your booking, ready for the start time of the next customer. Alternatively, you may use the main car park, overlooking the field, waiting in the car until the previous customer has left and then keeping your dog on a lead and under control until inside the Gilbert's Gallop secure field.
Access is always required for large farm equipment at the top of the drive and between the buildings to the rear of the car park. The farm owners specify that you park close to Gilbert's Gallop main gate and at your own risk and liability for any loss or damage, however caused whilst using any facilities on Lubcloud Farm land.
Please avoid arriving more than 10 minutes before your appointment and ensure that you leave promptly. Your time includes entering and leaving, as well as driving away from our secure parking area.
Early arrivals must wait in the car with their dog until the previous customer has secured all dogs in their car, thereby avoiding disruption and reaction to other dogs.
Late arrivals will still need to vacate by the agreed end time of their booking.
On leaving the field, always ensure that all gates are closed and the final gate secured with the coded padlock; the numbers should be jumbled up from the code supplied.
You have full sole use of all the secure areas during your booking, including the activity and agility equipment, which is provided for dog use only.
Children must be fully supervised at all times, including in the car park.
All of Gilbert's Gallop is fully fenced, however, we cannot ensure absolute security for every dog. Please contact us immediately if you arrive and are uncertain of its suitability for your animal.
Whilst every reasonable precaution is taken to ensure the facilities are safe for customers and their dogs, and while the field is regularly inspected and maintained, the ground is uneven and in wet conditions may be slippery. Please be aware that while every precaution has been taken by Gilbert's Gallop to ensure the safety of owners and their pets, we cannot take responsibility for injuries to yourself, your dogs, personal property or vehicles caused by a third party. All activities and agility equipment are provided for dog use only and used at the handlers / owners own risk. A full Risk Assessment is displayed inside Gilbert's Tea Hut.
Do not bring dogs who appear unwell, have been coughing or with symptoms of sickness and diarrhoea; this includes dogs who may have an infectious disease or are known to have been in contact with an infected animal.
It is expected that all dogs are vaccinated and wormed.
Activity And Agility Equipment
Activity and agility equipment is provided for dog use only and is used at the handlers / owners own risk, Fun 4 All Dog Club cannot be held responsible for accidents and injuries sustained whilst using activity equipment. We advise you to seek training advice or refer to online training for safe practice, minimising risks to your dog or those dogs in your care.
Please do not allow or encourage your dog to jump on or run along the top of the tunnels.
AGILITY EQUIPMENT IS PROVIDED FOR DOG USE ONLY.
ANY USE BY YOURSELF OR YOUR CHILDREN WILL NOT BE TOLERATED AND WILL AFFECT ANY FUTURE BOOKINGS.
Digging / Boundary Fences
Do not allow your dog to dig, especially around the boundary fence. Any holes, where possible, must be filled; all holes at boundary fences must be reported to ensure the integrity of the secure field and the safety of other users. The ground conditions and boundary fences are checked on a regular basis, however, if you become aware of any possible risks, please report details immediately to Helen Taylor on 07548 392407.
Dog Waste / Rubbish
Please pick up after your dog and clean affected grass if necessary. Bins are provided for you to dispose of all bagged-up dog waste. Any other litter, especially waste that could be harmful to another dog, must be taken away with you. This includes broken or chewed dog toys, uneaten treats, drink bottles, cans, chewing gum and cigarette ends.
Incident / Accident reporting
Please report any accidents, incidents or damage immediately to Helen Taylor on 07548 392407 or 07714 931918
Dog Social Meeting events
By attending any Dog Social Meeting, you are accepting liabilities and the risks for injuries to yourself and your dog from fast, free-running play and interaction with other dogs. Also, should your dog become involved in a spat or fight with another dog(s) or person causing injury/loss, you will be responsible, along with the other parties involved, for any costs incurred. Any accidents caused to dogs or owners should be covered by your own personal pet insurance policy.
Although we offer advice to curb inappropriate behaviour and fast running dogs, we cannot be held responsible for the poor behaviour of dogs or for any costs or losses at Fun 4 All Dog Club.
Dog temperaments may initially require an assessment for suitability on arrival. This is to ensure all dogs will benefit from free-running and off-lead play activities with other dogs. During the meeting, please assist to watch your dog for inappropriate behaviour, such as bothering, forceful play or dominating others.
A brief period on lead may be enough to diminish or distract from these tendencies. A dog that persistently displays unsuitable behaviour may not be ready for free running social activities and may be asked to leave the meeting for the benefit of the dog or that of others.
Adult male dogs are only accepted if they are castrated. Bitches in season cannot attend a meeting for 3 to 4 weeks from onset.
Extendable leads are not allowed at group meetings, as deemed unsafe in group activities.
All dog waste to be picked up and the bagged waste placed in the bins provided.
Inappropriate Dog Behaviour at Group Dog Meetings
We retain the right to ask you not to bring back any dogs that show signs of aggressive or anti-social behaviour towards other dogs or people.
You agree to follow current CoVid regulation set by the UK government. Please see current updates at https://www.gov.uk/coronavirus
Contact: Helen Taylor 07714 931918
Available in the Gilbert's Tea Hut: a first aid kit, fire extinguisher and the phone number for the nearest veterinary practice.
Thank you for your custom.
We hope you enjoy our facilities.
Update 3rd December 2021