Terms and Conditions

Making a booking will be deemed you have read and agreed to abide by these terms and conditions.

Booking System

• The '1 household booking' category is for all dogs personally owned, regardless of how many you own. 

However, you are required to give supporting documentation of ownership, if you intend to bring more than five of your dogs and have at least one other person with you during the appointment to ensure all dog waste is picked up. This also applies to each household attending.

Email or WhatsApp a copy of each dog's microchip registration or vaccination card showing your name and address, before booking. This is not required for less than five dogs.

• Multi-household booking categories are for up to 5 dogs per household or by meeting the above terms.

• Bookings can be rescheduled up to 24 hours beforehand from the booked time via the confirmation email. There is an unlimited amount of rescheduling on appointments, to either an earlier or a future date, within the 12 months of purchase. However, please note we do not offer refunds.

• Payments made in error requiring a refund will incur a 3.5% admin charge.

• Pet business users are welcome to purchase any booking or package offer, up to a maximum of five dogs per booking.

Misuse of the Booking System

• If you have multiple households attend a one-household booking or bring more than five dogs without verifying ownership, you may be asked to leave and may have future bookings declined.

• Dog Walking and Home Boarding Business users bringing more than five dogs may be asked to leave and have future bookings declined.

UK General Data Protection Regulation (GDPR)

• All details stored in Fun 4 All Dog Club, Acuity Scheduling or Stripe software are secure and confidential to meet with GDPR and are not used for any other purpose. If you no longer require our services you may request to have all your details removed. Email your request to fun4alldogtraining@googlemail.com

Rescheduling / Late Cancellations

• Cancellations are not offered. However, you may reschedule a booking up to 24 hours before the booked time. Alternatively, you may request a late cancellation in the last 24-hour period to be posted on our Facebook page. Should the booking be successfully scheduled by another customer, a replacement will be issued, thus avoiding the loss of your purchase.

• Refunds or replacements are not given for cancellations or ‘No-Shows’ if not re-sold.

Car Park

• Gilbert's Gallop field is located on a working livestock farm and a livery yard.

• The secure parking space is located behind the green-covered gate with a purple-coded padlock. This space will enable you to get your dogs from the car without the use of dog leads and enter the field directly.

• When using the single secure parking space, you must leave this area by the end of your booked time, ready for the start time of the next customer. Alternatively, you may use the main car park, parking overlooking the field. All parking is at your own risk for loss or damage. 

• An additional green-coded padlock is provided at the small entrance gate, should you require extra security during your visit. Please leave the padlock unlocked hanging on the hook when not in use. The code for both padlocks is on the one-hour SMS message. 

Arrival-Departure

• Your time includes entering and leaving, including walking/driving from the secure parking area; Please leave promptly. 

• Please avoid arriving more than 10 minutes before your appointment.

• Early arrivals must wait in the car with their dog until the previous customer has loaded their dogs into the car, thereby avoiding disruption and reactivity between dogs. 

• Late arrivals will still need to vacate by the end of their booked time.

• Please always ensure that all gates are closed and the final gate secured with the coded padlock when leaving; the numbers should be jumbled up from the code supplied.

The Secure Field

• You have full sole use of all the secure areas during your booking, including the activity and agility equipment, which is provided for dog use only. 

• Children must be always supervised and are not allowed on the agility equipment. 

• Gilbert's Gallop is fully fenced, however, we cannot ensure absolute security for every dog. Please contact us should you arrive and are uncertain of its suitability for your pet.

• Every precaution is taken at Gilbert's Gallop to ensure the safety of owners and their pets. However, we cannot take responsibility for injuries to yourself, your dogs, personal property or damage/loss to vehicles when caused by a third party or a dog during your booking. 

• The field is regularly inspected and maintained with safety in mind. However, please beware that the ground is uneven and in wet conditions when it may be slippery. 

• All activities and agility equipment are provided for dogs only and used at the handlers' or owners' own risk. A full Risk Assessment is on display inside the tea shed, situated at the top in the small area, behind the mound. 

Poorly Dogs

• Do not bring dogs with symptoms of coughing, sickness or diarrhoea; including dogs who may have an infectious disease or are known to have been in contact with an infected animal. 

• It is assumed that all visiting dogs are vaccinated and wormed for their protection.

Activity - Agility Equipment

• All agility equipment and activities are provided for dog use only. 

• Anyone seen or reported as standing, running or jumping on the equipment may have future bookings declined.

• All equipment is provided for dogs and advised that the dog be at least 12 months old to avoid damage to the young dogs growth plates. 

• All equipment is used at the handler's or owner's own risk. Fun 4 All Dog Club cannot be held responsible for accidents and injuries sustained whilst using activity equipment. We advise seeking training advice or referring to online training for safe practice, minimising risks to your dog or those dogs in your care. A Risk Assessment is provided in Gilbert's tea shed.

• Please do not allow and stop your dog from jumping on or running along the top of the agility tunnels. 

Digging / Boundary Fences

• Do not allow your dog to dig, especially around the boundary fence. Any holes, where possible, must be refilled; all holes at boundary fences must be reported to ensure the integrity of the field and the safety of other users. 

• The ground conditions and boundary fences are checked regularly. However, if you become aware of a potential risk, please report details immediately.

Dog Waste / Rubbish

• All users must watch their dogs, particularly on arrival to pick up after the dogs and clean the affected grass if necessary. Bins are provided for you to dispose of the tied-bagged dog waste bags.

• The field is checked daily for any missed dog mess. However, due to the size of the field it is problematic, it’d be appreciated if you’d help by picking up any found during your booking. 

• All litter, especially items that could be harmful to dogs, must be taken away with you. This includes broken or chewed dog toys, uneaten treats, drink bottles, cans, chewing gum and cigarette ends.

Incident / Accident reporting

• Please report all accidents, incidents or damage to fencing immediately.

• In the event of an Emergency  please contact: Helen at 07714 931918

• A first aid kit, fire extinguisher and the phone number for the nearest veterinary practice are available in Gilbert's Tea Shed, situated to the right of the small entrance gates.