Terms & Conditions for Home Boarding



Mutlins Dog Home Boarding

Terms and Conditions


  • Pre-booking confirmation home visits by prior arrangements, Monday - Saturday only 9.30 am to 10.30 am or 4.30 pm to 6.30 pm
  • No booking will be confirmed until pre-home visit assessment has been completed. A non refundable deposit of 25% required at the time of booking.
  • Drop off and pick up times times: 8.30 am to 10.30 am - 4.30 pm to 6.30 pm or by prior arrangement at Apollo's Park LE12 9YA
  • Bank Holiday days have an additional surcharge of £10 per dog.
  • Payment is due on the first day of your booking.
  • Cancellations fees charged from the day notified:
    • after 8 weeks 1 day - deposit only
    • 4 weeks 1 day to 8 weeks - 50% of booking fee payable
    • 0-4 weeks - 100% of booking fee payable
  • All owners of un-neutered female dogs boarding with Mutlins must complete the attached agreement and return within 10 days of your due booking. It requires a signature of agreement by either another provider or person to confirm they will collect dog from Mutlins when notified of the evidence of the onset of her season, or behaviors of a season starting. Collection or transported by arrangement within 4 hrs of being notified.
  • If a female dog has started her season just prior to a booking it will not be honored and will be cancelled, with all fees chargeable at the above rate. It is advisable all owners of un-neutered female dogs, speak with their vet for options of delaying the onset of a season. This should be done a few months prior to your booking and treatment early enough to avoid a cancellation fee.
  • Unneutered males and certain breeds types may not accepted at Mutlins, at my own discretion.
  • If your dog has evidence of kennel cough the booking will be cancelled and above cancellation fee will apply. Every precaution is taken to minimise the risk of an outbreak of infectious diseases with the use of appropriate disinfectants and segregation procedures. However should your dog become infected during its stay, then all vets fees will be at your own cost.
  • Mutlins Insurance covers all unsafe or inappropriate handling and accidental injuries sustained during play, if not supervised in or outside of the property.
  • Mutlins has full outdoor recorded CCTV for security and will recordi garden activity.
  • All License regulated paperwork to be completed and signed
  • Copy of vaccination record required. Kennel Cough vaccine is optional as not compulsory for home boarding. All dogs must be regularly wormed and flea treated.


Unneutered Female Dogs Agreement

Onset or ‘In Season’ Care Emergency Provider Declaration


Date …………………


Mutlins Dog Home Boarding Dog:

98 Oakham Drive Owner:

Coalville Address:

LE67 4TB

07714931918 Telephone:

I agree and confirm that should ….……………………… being a female unneutered dog, show any behavioural signs or the onset of season; I will collect by agreement within 4 hours of being notified.

Name ….……………………… Telephone No ….………………………

Address ….……………………… Postcode….……………………... Telephone No ….………………………


Signed ….………………………

Date ….………………………


This completed and signed agreement for was received by Helen Taylor on date ….………………………

Confirmation telephone call made to ….……………………….......................... with ……………………....................

Date ….…………………… Signed ….……………………...................…