Booking Email confirmation / Reminders

Confirmation

This is the confirmation that your booking has been accepted

The first mail always has your full name to show it is a directed email, not spam

This shows the booking type

Time and date

Duration of stay

What3 Words (clickable to locate Gilbert's Gallop)

A link to reschedule the appointment

A link to add to your calendar

48 Hour Reminder

Only 48 hours to go!

This email is to confirm the countdown is on before you are due at Gilbert's Gallop

Please take this opportunity to check the weather for the booking date and time on the email - this is the last opportunity to reschedule should you be unable to attend or the weather is detrimental to your pet

The email always has your first name to show it is a directed email, not spam

It contains a link to reschedule and to add to your calendar


24 Hour Reminder

This is it, one more furry sleep to go!

This email contains your first name to show it is not spam

The mail also contains the current gate code - this is reconfirmed (in case it has been changed) in the text and email you will get an hour before your appointment

A basic outline of the Terms and Conditions are on the email - if you have multiple households due to join the booking, please ensure that they have read and understood them and confirmed that with you

Unfortunately it is now no longer possible to change your appointment date and time

1 Hour Reminder

This is it!

The dogs are excited, you have got your walking shoes and coat on and are making your way to the car!

This email contains your first name to show it is not spam

This email is backed up with a text to the phone number you have registered on your account that contains the current gate code and confirmation of the booking in an hour's time.

Please make sure you arrive on time and stay in the car until the previous customer has vacated the field and put their dogs in the car.

Have fun!

Reschedule

Oh no, can't make it, weather's bad, work want you in for an extra shift and visitors are coming!

Whatever the reason is, this confirms that the reschedule has been successful

This email contains your first name to show it is not spam

On the email are the old and new dates for the appointment

See you at the new time!

Note - rescheduling is not possible within the last 24 hours prior to the booking